This site is run by Nature Nate's Australia Pty Ltd (ACN 631 679 733). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

If you send us a message through the contact form, we collect your name, email address, state or territory and whatever you write. The site also records basic visit statistics, such as pages viewed and the general location and device type of visitors. We do not sell products on this site and do not collect payment details.

Why we collect it

To answer your message, to look into any product concern you raise, and to understand how the site is used.

Who sees it

Our team, the Australian businesses that pack and distribute our honey when your message is about a product, and the companies that host this site and our email. Some of our team and service providers are located in the United States, so your information may be handled there.

Marketing

We do not add you to a mailing list when you contact us.

Access and correction

You can ask for a copy of the information we hold about you, or ask us to correct or delete it, by contacting us through the form on this site.

Complaints

If you are unhappy with how we have handled your information, contact us first. If we cannot resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.